Sunday, April 1, 2007

Uphill to Six Sigma

Six Sigma - A new name for old vision !!
This mean providing near to perfect products and services to the customers. Sounds little wary.Yes it is!! "Near to Perfect" or "Perfect" :
Yes this is what six sigma aims for & this definitely has been the motto or vision of all the buineses so far .

But then why now...there is so much wave about Six Sigma.
Because being sucessful and more importantly staying successful in business is more challenging today than ever before. Thanks to Ambanis, Tata's and Birla's and many more.

Six Sigma provides some of the Power Tools to improve the services & products to levels of accuracy and quality which has been seen so far only in precision manufacturing.

Six sigma put simply is strive for perfection.

Core of Six Sigma :

Six Sigma basically is data-driven approach to achieve quality. It combines some of the best tecqhniques of the past with recent breakthroughs in Management Thinking & Plain Old common sense.

Six Sigma = Goal of reducing defects to near zero.

Six Sigma stands for Six Standard Deviations from mean. Sigma is the Greek letter used to represent standard deviation in statistics.It tells you how much variability is there within group of items. More the variation - Bigger the standard deviation.

Yes, you guessed right so purpose of six sigma is to reduce the variation and achieve very small standard deviations so that the customer requirements are met.

And when we say customer requirments are met, this means there are no or nearly zero defects.

Hence, Six Sigma is a disciplined, data-driven approach for eliminating defects in any process -- from manufacturing to transactional and from product to service.

Six Sigma Lineage :

It was started first time in Motorola. Bill Smith at Motorola in 1986 pioneered this process .
It was originally defined as a metric for measuring defects and improving quality, and a methodology to reduce defect levels below 3.4 Defects Per (one) Million Opportunities (DPMO).

Six Sigma is a registered service mark and trademark of Motorola, Inc. Motorola has reported over US$17 billion in savings from Six Sigma as of 2006.

In addition to Motorola, companies which also adopted Six Sigma methodologies early-on and continue to practice it today include Bank of America, Caterpillar, Honeywell International (previously known as Allied Signal), Raytheon and General Electric (introduced by Jack Welch.

Six Sigma on it's uphill journey has eventually evolved & is now applied to other non-manufacturing processes.

And here we go...Today we can apply Six Sigma to many fields such as Services, Medical and Insurance Procedures, Call Centers etc....

After all who doesn't want more business :)

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